Privacy Policy
Last updated: June 29, 2026
Northpoint Garage Door (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. By using our website or submitting our contact form, you agree to the practices described below.
Information We Collect
We collect the information you choose to provide when you contact us — through our estimate form, by calling us, or by messaging us on WhatsApp. This typically includes:
- Your name
- Your phone number
- A description of your garage door issue or request
- Optionally, your address or ZIP code
- The content of any message you send us (including via WhatsApp)
We may also automatically collect basic, non-identifying technical information (such as browser type, device, and pages visited) through standard website analytics and cookies, as described below.
How We Use Your Information
We use the information you provide solely to:
- Contact you about your service request or estimate
- Schedule and provide the garage door services you ask about
- Respond to your questions and follow up as needed
- Improve our website and customer service
We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties. We do not share your information except as needed to provide our services or as required by law.
Calls, Text Messages & WhatsApp (Consent)
When you call us, submit our form, or message us on WhatsApp, you consent to us contacting you back by phone, text message (SMS), or WhatsApp regarding your service request. Message and data rates may apply. You can opt out of further messages at any time by replying STOP or by asking us directly to stop contacting you. Providing your number is not a condition of any purchase. WhatsApp messages are delivered through WhatsApp (a Meta service) and are also subject to WhatsApp’s own privacy practices.
Cookies & Analytics
Our website may use cookies and similar technologies, including third-party analytics and advertising tools (such as Google Analytics and Google Ads), to understand how visitors use our site and to measure the performance of our advertising. These tools may collect standard usage data such as your IP address, device type, and pages viewed. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.
Third Parties
We may use trusted third-party service providers that process limited information on our behalf, including:
- Google (Analytics & Ads) — website analytics and advertising measurement. See policies.google.com/privacy.
- Meta / WhatsApp — if you choose to message us on WhatsApp. See WhatsApp’s Privacy Policy.
- Our website host and form provider — to operate the site and deliver the messages you submit.
These providers are only permitted to use your information to provide services to us.
Your Privacy Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, and opt out of marketing communications. We do not sell your personal information. To exercise any of these rights, contact us using the details below, and we will respond as required by applicable law. We will not discriminate against you for exercising your rights.
Data Retention
We keep the information you submit only as long as reasonably necessary to respond to your request, provide services, and meet our legal or business obligations. When it is no longer needed, we take reasonable steps to delete or securely retain it.
How to Contact Us / Make a Request
You may ask us to access, update, or delete the personal information you have provided. To make a request or ask a question about this policy, contact us at:
- Phone: (224) 605-1062
Children’s Privacy
Our website is intended for adults seeking home services. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.